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2. (Ch. 16, Waiting Time Management) There are 16 windows in an unemployment office. Customers arrive at the rate of 20 per hour. The processing

2. (Ch. 16, Waiting Time Management) There are 16 windows in an unemployment office. Customers arrive at the rate of 20 per hour. The processing time of each window is 45 minutes. On average, how many customers are being served in the office? (25 Points)

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