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2. Conduct the meeting with Jackie, Marketing Officer (our assessor). Conduct the meeting with Jackie, explaining to her what the problem is, why it is

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2. Conduct the meeting with Jackie, Marketing Officer (our assessor). Conduct the meeting with Jackie, explaining to her what the problem is, why it is a problem, how it impacts on the workplace and why there is a concern. At the meeting, you are required to: Explain the purpose of the meeting 0 Explain to Jackie what the problem is 1 Explain how this behaviour impacts on the workplace and why it is a concern. Ensure that you focus on the issue not the person. Demonstrate your interpersonal and communication skills by: o Keeping your communication clear and simple o Listening to Jackie and confirming and clarifying information shared o Asking questions to confirm information o Emphasizing Jackie's strengths as set out in the scenario information

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