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2) Critique the following direct claim message: I wonder if you would consider reducing the bill I recently received for repair work that Tom, one

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2) Critique the following direct claim message: I wonder if you would consider reducing the bill I recently received for repair work that Tom, one of your men, performed last week. I did not realize that he would charge me for the time he spent going to Home Depot to get the parts he needed. If I'd known this, I probably wouldn't have chosen your company to do the work. Please let me know your reply as soon as possible. Kim Keeley

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