2. Determining Appropriate Sequence of Ideas:

Deductive or Inductive (Objs. 1, 2)

Identify whether each of the following messages should be written deductively or inductively based on the receiver's likely reaction to the message. Explain your reasoning.

a. A message refusing an offi ce complex tenant's request for a 30-day lease extension.

b. A message from a land developer informing building contractors that completion of utilities to a new subdivision will be delayed.

c. A message from an appliance manufacturer authorizing the replacement of a glass cook top that was broken in transit to the customer.

d. A message from a customer service manager saying "no" to a customer's third request for a refund that was previously denied.

e. A message from a company president to reject a contract proposal offered by an international business partner whose cultural style is direct and forthright.

f. A message refusing an employee's request that the human resources manager "fudge" to a lender about the employee's reported income to help him qualify for a home loan.

g. A message from a manager apologizing to an employee for unintentional gender biased language.

h. A message extending appreciation for the outstanding work of a consulting firm that spearheaded your successful effort to gain Sarbanes Oxley compliance.

i. A message notifying shareholders of a reduction in quarterly dividends.

3. Choosing an Effective Channel (Obj. 1) For each of the situations in Activity 2, decide which communication channel would be most appropriate. Explain your reasoning.