2. Develop a survey containing questions which will collect both qualitative and

quantitative data for analysis. There should be at least 10 questions. This

survey will be used to measure the satisfaction of shoppers at Stockland.

Consider following and anything else you can think of :

a. The shopping environment (cleanliness, variety of shops)

b. Customer Service of the Stockland staff (cleaners, centre management)

c. Availability of services.

d. Signage

e. Ease of access to the centre (parking)