2. Do you think leading and managing are the same thing? Explain.

3. Outline four qualities or traits of an effective leader.

i.

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ii.

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iii.

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iv.

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4. What are 'norms'?

5. Discuss the manager's role in promoting healthy norms.

6. Success in management is often measured in terms of efficiency and effectiveness. Explain the

terms 'efficiency' and 'effectiveness'.

Efficiency

Effectiveness

7. Management functions can be categorised as: planning, organising, leading, staffing and controlling

(monitoring). Define the staffing function, giving some examples to explain your answer.

8. Define the function of controlling or monitoring and provide some examples to explain your answer.

9. What advice would you offer to someone who wanted to improve his/her leadership ability?

10. Define the 'laissez-faire' leadership style.