2. Give three examples of strategic change needs for Australia Post (refer to the case study - Australia Post in appendix A). A course of action A plan of communication A plan of training Change management entails thorough coordination with key internal and external partners, as well as the development of a variety of documents. Regulation and protocol guides, for example, as well as a contact plan and materials, a preparation plan and materials, a reporting plan, the implementation of primary success metrics, and a review plan for continued reviews and evaluation in order to incorporate quality improvement