2. Help Desk Staffing at Game Shack Software Game Shack Software develops and sells computer games and related products to end users. Ronald Liew has recently been hired to manage Game Shack's help desk telephone operation. The management at Game Shack is concerned about the best way to schedule help desk agents. They want to employ enough help desk agents to respond to the calls they receive from users, but they cannot afford to have an excess of agents scheduled to work when relatively few calls are expected. Ronald wants your advice about the size of the help desk staff that Game Shack needs, as well as tips on the best way to schedule agents during the day. He has collected data for a couple of weeks on the number of phones calls the Game Shack help desk receives. The busiest time of the day is from 9 a.m. to 4 p.m., during which time the help desk receives an average of 155 calls. The calls average about 12 minutes, and a typical agent takes an average of 2 additional minutes to finish a database entry and terminate the call. The current helpdesk guidelines at Game Shack state that 85