2) If you were in Mark Studness's position, what would you most be concerned about in this arrangement? How would you manage that concern ? If I was in Make Studness's position, I would really be concentrated on the arrangement of the way volunteering is going to help my company and for how long they will help until money ends up getting involved. Would the volunteering work help, if so, for how long as the "Super Leads" might eventually turn around and demand money for work that requires money in return as they are answering questions prior to the main customer service