2. Initial problem vs. real problem: Initially, it seems that Foster Technologies is solely responsible for the deteriorating material quality and on-time delivery. However, the real problems in this case are miscommunication and lack of collaboration between Avion Inc. and Foster Technologies. Avion Inc. made significant changes to the monthly volume requirements and lead-time expectations without effectively communicating them to the supplier. Foster Technologies, on the other hand, failed to escalate their concerns about the operational challenges resulting from these changes to Avion Inc