2. Operations management a) In services, customers are involved in the production process. Give your own example of this and explain a problem that it creates for the firm. What is the solution to this problem? [3] b) When services cannot be transported, why can it lead to firms having higher labour costs? What are firms doing about this? Explain with your own example. [2] c) Explain the advantages of JIT production systems. Explain how essential pandemic' goods (such as PPE) have become an exception to this? [3]