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2. Organisations face a variety of crises, ranging from global pandemics and natural disasters to data breaches and financial misconduct. Explain four (4) characteristics

2. Organisations face a variety of crises, ranging from global pandemics and natural disasters to data breaches and financial misconduct. Explain four (4) characteristics of crisis and discuss an incident of crisis that has occurred in Malaysia. Suggest how should the organisation use the issues management process to manage a future crisis. (Total / Jumlah: 20 )

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