2. Perform the following analysis for a Monday, a Friday, and a Saturday

• Calculate the capacity of each step
• Identify the bottleneck and its throughput rate
• Calculate the average utilization of each step

3. Regarding the bottleneck step, determine the values of the three key queueing theory variables (?, ?, and C) for a Monday

? =the number of customers arriving at the server within a time interval (e.g.: hours, minutes)

?= the number of customers that can be processed by a single server within a time interval (e.g.: hours, minutes)

C= number of servers

4. Then, using the online queueing calculator, determine the following:

https://www.supositorio.com/rcalc/rcalclite.htm

• Number of customers in the system
• Number of customers waiting (for the bottleneck)
• Average length of wait time

Mon-Thu Fri Sat 293 396 513 This is for Madureira Receptio Division Super Hydration Hairstyle n Relaxing Activity time [min] 2 12.5 40 B 14 Total workers # workers 2 8 18 4 9 41 Capacity [cust/hr] 60 38.4 27 30 39 Cycle time [min] 2.22 Process capacity [cust/hr] 27 Demand rate [Saturday] 42.75 Flow rate [cust/hr] 27 Utilization 45% 70% 100% 90% 70% Demand rate [Friday] 33 Flow rate [cust/hr] Utilization Demand rate [mon-thu] Flow rate [cust/hr] Utilization Flow rate per week Average utilization per week Avg Labor util