2) Select one of the following: Crisis: Airport Delays & Lost Luggage Link: cbc.ca/news/canada/air-canada-denies-compensation-1.6544234 3) If the company has responded, rate whether their response was effective. Propose how the company could respond better and list some ideas for preventing future instances. - OR - If the company has not responded, state how they should act (communication with the customer, communication to other customers, communication to media, changes, preventative measures, apologies, etc) to make it right. Be specific about exactly how each step will look. 4) List 4-5 ideas in a list or short paragraph or slideshow.