2. The CEO of RAK Bank was interviewed on Bloomberg TV in Dubai last week. He said the primary focus of RAK bank is on "customer service and providing the best possible customer experience". Regarding the various business models for banks, this is best described as: a. transactions banking b. relationship banking c. universal banking d. branch banking e, too big to fail banking 3. Which of the following terms best defines the actions of banks issuing loans to their customers and then selling them to other banks? a. too big to fail b. securitization c. universal banking d. investment banking e. originate to distribute 4. Which of the following terms best describes an organization that manages 22 different banks across eleven countries around the world? a. commercial bank b. cooperative bank c. bank holding company d. Islamic bank e. Universal bank