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2. What is quality and why is it important? How does quality differ for people? How does it differ between industry (i.e. service industry versus

2. What is quality and why is it important? How does quality differ for people? How does it differ between industry (i.e. service industry versus manufacturing)

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What is Quality and Why is it Important Quality is the degree to which a product or service meets or exceeds customer expectations Its about fulfilling requirements adhering to standards and deliverin... blur-text-image

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