1. What mistakes do you think John Mitchell made with the way he solved the problem of limited office space? Explain.
2. What approach would you have used if you were Mitchell? Why?
3. What are Krista Acklen's options for responding to Mitchell's decision? What should she do now? Why?
Krista Acklen was the "golden girl" of metropolitan government in a large Midwestern city. The top graduate of a local high school, she studied in France and interned at Vogue in Paris before returning to the States to get an MBA, and she landed a position with a top New York PR firm. She knew everyone, and chatting with or "doing lunch" with the rich and famous was a normal day for Acklen.
The only child of a single mom, Acklen dropped it all and willingly returned to her Midwestern hometown when her mother's health declined suddenly. She had barely settled in and established home care for her mother when the mayor's office contacted her with a job proposal. Would Acklen consider a position developing and directing a public arts program for the city? She enthusiastically accepted the job. With her winning connections, drive, and abilities, she quickly expanded her mission to develop a range of arts programs. Donations and grant money poured into programs under her established nonprofit organization developed to support city parks. Headquarters for Acklen and her staff was a comfortable, unused third-floor space in the city library that used to hold books and magazines that were now stored digitally.
Then John Mitchell, director of parks and recreation, summoned her to a meeting "to learn of a decision I have made that will affect your group." Acklen was curious to find out what was going on. Knowing that budget factors recently forced reduction in staff and office space throughout city government, and aware of the importance of dealing carefully with public opinion, as well as the feelings of employees and other stakeholders, Acklen felt that she was prepared for any decision Mitchell might have reached.
She tried to get comfortable in the chair across from Mitchell, who seemed ill at ease. Avoiding small talk, Mitchell said that he intentionally did not discuss the decision in advance because he believed Acklen would object. He would not accept her objections anyway, he indicated, so the decision was final.
"What is the decision?" asked Acklen.
"The mayor wants half of your group's office space for the Greenways project," Mitchell replied, "and I see no alternative except for you to agree. Her idea makes sense, and you must go along."
Acklen felt fury rising in her chest as she stared at Mitchell while thinking, "This people-pleasing, brownnosing jerk. He will do anything to win the mayor's favor."
The Greenways project, directed by Lisa Todd, had developed a number of beautiful areas throughout the city. In recent years, Greenways had received the bulk of new money and attention from the federal government, and Todd's staff had grown with the additional funding and development projects.