20 (2 points) Listen In the website design planning process, during which of the following phases will a marketing audit (competitive analysis) and a SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis typically be performed? Question 20 options: Goal Setting Resource Allocation and Monitoring Situation Review Strategy Formulation Question 21 (2 points) Listen _________ determines the point at which the cumulative dollar value of the benefits from a project equals the investment made in the project. Question 21 options: 1) NPV (Net Present Value) 2) Breakeven analysis 3) ROI (Return On Investment) 4) The business case approach