2000 - 2003 Annual Budgets ($000) Account 2000 2001 2002 2003 Revenue Carlin Software 2,170 $ 2,380 $ 2,520 $ 2,590 Gunn Computers 2,555 $ 2,828 $ 3,075 $ 3,178 Krag Wireless 5,120 $ 5,760 $ 6,080 $ 6,720 Mason Graphics 3,885 4,440 $ 4,810 $ 5,550 Smith Electronics 4,560 $ 4,024 S S Total Revenue S 18,290 $ 19,432 $ 16,485 $ 18,038 Operator Wages (includes training) Carlin Software 620 $ 680 720 740 Gunn Computers 655 725 750 775 Krag Wireless 1,500 1,600 S 1,800 S Mason Graphics 1,050 $ 1,200 S 1,300 $ 1,500 Smith Electronics 1,200 $ 1,059 S S Total Operator Wages S 5,025 $ 5,264 5 4,570 | $ 5,015 Overhead Operator Benefits 1,708 $ 1,821 $ 1,557 $ 1,705 Operator Overtime 769 820 701 767 Unused Operator Time 530 Support staff wages 1.400 1.606 1.475 $ 1,490 Support staff benefits 683 S 728 691 S 710 Managerial Salaries 1,525 $ 1,750 S 5 2,010 Managerial Benefits 513 625 625 S 650 Depreciation Equipment 1,750 1,850 S 1,950 5 2,050 Depreciation and property taxes building. 850 $ 850 850 S 850 Communications 325 350 300 S 350 Supplies 225 235 200 225 Utilities 300 315 320 325 Miscellaneous 50 55 60 65 Total Overhead 10.098 $ 11,005 $ 11,009 5 11,197 Call Center Profit S 2,917 $ 2,863 S 706 $ 1,526 Budgeted Operator Hours (000) 200 215 180 200