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2.1 Four main practices are directly and indirectly related to operational performance: top management support, human resource management, reporting and analysis of quality data, product/service

2.1 Four main practices are directly and indirectly related to operational performance:

top management support, human resource management, reporting and analysis of quality data, product/service design and process management.

Briefly highlight your understanding of each concept in the context of the Service Sector . Cite some examples. 2.2 Describe ways to improve quality in an enterprise by using the concept of the "Voice of the Customer"? 2.3 How would you ensure that core processes are delivering success to an organisation?

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