21.Rock City Stones has 5 sales representatives that service different geographical areas. Currently the sales team use paper flyers to update their clients on product information. James, the sales manager, would like to find a more cost effective way to share updated, timely product information with customers and potential clients. What could be alternative option for James?

• Direct clients to the company email address
• Send clients a company product email address
• Send clients direct mail with the company email address
• Direct clients to the company Facebook page

22.Susan, a sales leader at The Sky's the Limit Records, just led the implementation of a new Sales Force Automation system. One of the key benefits of getting the system is that it required Susan to also implement a new communication process. What is one online component of the new communication process and the SFA that Susan should ensure is included?

• Intranet connectivity
• Required email notification to clients
• A company website
• Social media

23.Gail has been the sales manager for Mattress Unlimited for 14 years. She is against social media sites and has implemented a ban on any usage of social media internally. Gail and her sales team have a 15% sales goal to reach by the end of the year. What is one benefit of social media that may assist Gail and her sales team?

• Social media can help strengthen networking connections with their customers.
• Social media will guarantee at least a 10% increase in sales
• Social media can help strengthen sales team personal networking connections
• The sales team can fill gaps of down time when accessing social media