12-21. SEA Reporting. (LO12-4) The City of Bancroft has produced a Service Efforts and Accomplishments report for the past three years for each of its operating departments. Key performance measurements for Bancroft's public library are shown below. 2019-20 2020-21 2021-22 Library Performance Measures Actual Actual Actual Total Visitations 229,908 227,906 219,453 Cost per Visit $6.52 $7.02 $7.52 Cost per Capita (i.e., cost/population) $83.19 $89.51 $95.86 Customer Satisfaction 80% 81% Survey not given Registered Cardholders 15,327 15,194 14,630 Number of Circulations 120,426 110,952 130,610 Percentage of Book Circulations 70% 65% 58% Percentage of Multimedia Circulations 30% 35% 42% Cost per Circulation $12.46 $14.42 $12.63 Population 18,032 17,875 17,212 Required a. Based upon the figure above, what are the inputs to the public library? (Hint: Calculate the library's costs.) Which of the performance measures best represents outputs and outcomes? b. How would you evaluate the library operations over the three-year period? c. As a citizen or a public administrator, what additional information would you seek regarding library operations?