21.) Which of these is a distributional error that occurs in rating scales?

	A.	Central tendency
	B.	Bias
	C.	Halo
	D.	BARS

22.) Which of these rating techniques provides rich information for feedback to the employee and defines performance in fairly clear behavioral terms?

	A.	BARS
	B.	Critical incident
	C.	BORS
	D.	Rating scales

23.)Historically human resources included all for the following roles accept EXCEPT ________.

	A.	Administrative
	B.	Support
	C.	Service
	D.	Strategic

24.) Employee Development focuses on long term goals which are delivered many different ways, one of which is __________.

	A.	Multimedia
	B.	Internships
	C.	Simulations
	D.	Lectures

25.) The acronym ADDIE stands for __________.

	A.	Assessment, Discussion, Development, Incorporate, Evaluate
	B.	Ask, Divide, Disseminate, improve, Elect
	C.	Assessment, Design, Development, Implementation, Evaluation
	D.	Assign, Decide, Discuss, Implement, Elevate

26.) __________ Development enhances the effectiveness of the organization and allows for career planning that develops career ladders, tracks careers, and provides opportunities for development.

	A.	Career
	B.	Organizational
	C.	Professional
	D.	Human Resource

27.) In the __________ stage the five factors or elements are used in creating S.M.A.R.T. objectives that help in validating the quality of training later.

	A.	Design
	B.	Development
	C.	Discussion
	D.	Decide

28.) The __________stage is the most forgotten and most important stage in the ADDIE Training Model.

	A.	Elevate
	B.	Development
	C.	Elect
	D.	Evaluation

29.) The process of adaptation to a new work role is called __________ or onboarding, this is the most profound when an individual first enters an organization.

	A.	Acceptance
	B.	Inclusion
	C.	Incorporation
	D.	Socialization

30.) Coaching and Mentoring can have disadvantages, one of which is __________.

	A.	Teachers competence of subject matter
	B.	Peer-to-Peer dysfunction
	C.	Reliance of the teachers ability to teach
	D.	Inability to take guidance from a peer