2.2 Gain and maintain the trust and confidence of colleagues

Your Assessor will observe you using Observation Check Sheet 1.

You should make a role play as you as a manager and other two staff.

Performance Requirements:

1. Introduction
2. Welcomes participants:

• welcomes with a friendly and positive approach
• introduces own self
• gives time for the staff to introduce themselves

1. Overviews the format of the session:

• summarises the purpose of the session in a clear and concise manner
• states clearly what they would like to present
• explains how long this will take
• seeks confirmation of this process

1. Body
2. Overviews the consultation processes that have been developed:

• gives summary of the communication plan
• gives summary of the Team Charter

1. Seeks input:

• invites each participant to express their views on these two processes are working
• takes notes
• clarifies this feedback to confirm understanding
• where appropriate agrees to follow up any issues raised

1. Overviews the policy and procedure for cultural diversity:

• asks about their experiences and any issues with workplace relationships
• discusses how they feel about these experiences

1. Discusses how they would like these issues to be handled:

• takes notes
• clarifies this feedback to confirm understanding
• collaborates on approaches to address issues and the long-term strategy of sustaining a healthy culturally diverse environment
• asks about their experiences and any issues with workplace relationships

1. Throughout the Body:

• language is clear and understandable
• the student's questions are open ended that assist in uncovering views
• the student listens and does not interrupt
• the student paraphrases to ensure they have the correct understanding to issues raised
• the student validates contributes through positive body language such as the nodding of their head
• the student adjusts their style to meet the needs of the participants
• the student develops a level of confidence and trust

1. Conclusion

• overviews what has been covered
• provides an insight into the next steps
• finishes the session in 45 minutes