2.2.9. Visit the FAIS website and look for recent rulings make by the Ombudsman. Select one ruling on the site and address the following: Explain the role and functions of the FAIS Ombud with specific reference to the ruling that has been made by the Ombud. What implications do you believe the office of the Ombud has for the Financial Services sub- sector? How do rulings of the FAIS Ombud affect and impact on any other sector, such as the Estate Agency sector? Print and place this evidence in your PoE, clearly labelled as "Unit 2, 2.2.9.". >Evidence in POE Unit 2: 2.2.9 Mechanisms For Enforcement 2.2.10. You are required to conduct research into the roles, duties and powers of the courts in enforcing the provisions of FAIS. You should, more specifically, examine applicable High Court judgements (which are binding on the lower courts) that have been made against Financial Services organizations and FSOP's under each of the following scenarios: There has been a non-compliance with the statutory provisions of FAIS. An FSP has wilfully or deliberately made false, misleading or deceptive statements to a client. An FSP has deliberately concealed material facts from a client. Write a full report on your research conducted addressing the following: Indicate, from the results of your research, the nature of the redress that courts have been able to provide to consumers. Do you believe that the courts play an effective role in the enforcement of FAIS and in the protection of consumers? What recourse is available to aggrieved clients? How, in your view, could this function still be improved upon? Print and place this evidence in your PoE, clearly labelled as "Unit 2, 2.2.10.". > Evidence in POE Unit 2: 2.2.10 Client Complaints 2.2.11. Investigate the manner in which complaints are handled by the Estate Agency Affairs Board and draft a memorandum detailing these procedures. Is the manner in which the EAAB handles complaints in line with the FSB directives? Which of the procedures, in your view, is