23. Tour packages are usually sold through a travel agent who are typically paid a commission of which percentage? a. b. C. d, 5% 10% 15% 20% 24. The term "MICE" is used by event planners and refers to which of the following? a. Meetings, Internet, Corporate, Events b. Marketing, Implementation, Control, Evaluate c. Meetings, Incentive travel, Conventions, Events d. Management, Involvement, Containment, Evaluate 25. Which of the following is the major distribution benefit of travel intermediaries to travel service providers? a. Market to customers during high demand times and low inventories b. Provide information about types and availability of service offerings c. Process customer purchases d. Handle customer complaints 26. Holiday Inn launched the first hotel CRS in 1965 to enhance the efficiency and cost effectiveness of lodging product distribution. CRS is which of the following? a. Customer Response System b. Corporate c. Central Reservation System d. Customer Revenue Service n System 27. Revenue management, which allocates capacity to customers at the right price and right time to maximize revenue is also known as: a. Capacity Management b. Demand Mana c. Yield Management d. Product Management 28. Revenue management improves operating efficiency and profitability under which of the following conditions? a. b. c. d. When capacity is relatively unstable When inventory has a long shelf-life and can be stored When demand is stable When demand can be separated into distinct markets 29. The effects of technology on tourism has been advantageous except for the fact that a. Transaction time has increased b. Labour cost for c. Language barriers are now more of a problem for international travelers d. Negative use-generated comments can be exchanged at very high speeds has increased 30. In a transportation system intermodal refers to which of the following? a. Driving to your destination b. Flying to your destination on an international carrier c. Flying and then taking a rental car to your destination d. Taking a cruise ship to your destination