2.30: Meeting with Petra, his personal assistant. Hussam has noticed that her performance has declined recently and that on some occasions she did not treat irritated clients properly. Hussam wants to understand what is happening with her, to clarify her job objectives, and to remotivate her. He wants every employee to respect the key organizational values: "Clients are kings" and "Excellence in everything we do." 4.00: Call Holger, the international human resources manager in Berlin, to discuss the "German expat problem." Of the German expatriates sent to Dubai, 20 percent returned to Germany before the end of their assignment. Moreover, the expatriates that stayed in Dubai never performed up to their supervisors' expectations. Hussam needed some advice from Holger Questions for case 1: 1. Identify challenges and opportunities of OB mentioned in these cases (as related to what you studied in this semester). 1 mark 2. Suggest possible solutions to these challenges based on the three levels of analysis (individual, group, and organizational) mentioned in the chapter. 1 mark motivating and retaining competent engineers, but later it faced great difficulty because construction reached a standstill. Even though the company was flourishing. top management at PAC witnessed a high turnover as its engineers were finding more attractive offers in the region. The CEO was quite aware of the problem and its consequences and thus hired a human resources consulting firm to pinpoint the cause of problem. The problem was quickly identified and PAC Engineering's motivation strategy focused on finding work opportunities for the engineers in Lebanon so that they would stay with their families and save the extra expenses of working abroad. However, when engineers were sent to handle projects in Dubai, they started comparing their salaries with those of engineers working for companies in Dubai. The implications of the equity theory now was a challenge for PAC. Once again, the consulting firm was called upon. There was a close investigation of the company's financial packages, which were redesigned to offer more incentives and enhance motivation. For the first time in Lebanon, PAC Engineering introduced a 'partnership scheme' for its high-level executives and engineers. Questions for case 2: 1. What were the main reasons of high labour turnover at PAC Engineering? 1 mark 2. Can inequity be a major source of lack of motivation among employees? 1 mark 3. What were the solutions which PAC Enginecring adopted to solve the problem and to motivate their employeeste. 1 matk