23-17

Exercise 23-17 The following is a list of terms related to performance evaluation. 1. Balanced scorecard 2. Variance . Learning and growth perspective 7. Ideal standards 4. Nonfinancial measures Customer perspective Internal process perspective 5. 6. 8. Normal standards Match each of the following descriptions with one of the terms above. (a The difference between total actual costs and (b)An efficient level of performance that is total standard costs. attainable under expected operating conditions. An approach that incorporates financial and nonfinancial measures in an integrated systenm that links performance measurement and a company's strategic goals. ( A viewpoint employed in the balanced scorecard to evaluate how well a company develops and retains its employees. e) An evaluation tool that is not based on dollars. (A viewpoint employed in the balanced scorecard to evaluate the company from the perspective of those people who buy its products or services (9) An optimum level of performance under perfect operating conditions. A viewpoint employed in the balanced scorecard to evaluate the efficiency and effectiveness of the company's value chain