2.4 Learn how data is captured and used. Go to the web site of one of the popular incident management systems listed below. Download and install a demonstration or trial version of the system to learn more about data fields captured by service desks. Explore the web site and demonstration version of the system you select, and then make a table or spreadsheet that shows what data fields the system collects for each of the data categories: customer data, incident data, status data, and resolution data. Also, provide a paragraph or two describing how the data is usedfor example, the types of reports that can be created, the types of metrics that can be produced, the types of knowledge base searches that can be performed, and so forth.