25) When a sales job is being filled by an untrained individual, the job specifications list will most likely include ________ as a way to predict which candidate will perform the job well.
A) age and gender
B) past job performance
C) relevant certification
D) personality traits

26) Which of the following describes a job in terms of measurable and observable behaviors that an employee must exhibit to do the job well?
A) competency-based job analysis
B) Department of Labor procedure
C) functional job analysis
D) high-performance work matrix

27) Which of the following questions will most likely be addressed by a manager who is writing a job description based on a competency-based job analysis?
A) What are the typical duties associated with this job?
B) What are the working conditions and safety issues related to this job?
C) What opportunities for advancement are available to an employee in this job?
D) What should the employee be able to do in order to competently perform this job?
E) What machines or equipment is the job holder responsible for operating on a daily basis?

28) Which of the following best supports the argument that jobs should be described in terms of competencies rather than duties?
A) New employees in high-performance work systems receive extensive job skills training for their specific positions.
B) Managers in global firms are empowered to implement job rotation, job enlargement, and job enrichment in order to maximize productivity.
C) In high-performance work systems, employees serve as team members rotating among various jobs.
D) Globalization and telecommuting require workers to be able to self-manage and perform duties without close supervision.