2-56 Balanced Scorecard; Strategy Map The following are critical success factors for Dell Inc.: - Product manufacturing time - Customer perception of order-taking convenience and accuracy - Revenue growth - Selling expense to sales ratio - Number of new manufacturing processes developed - Order processing time - Materials inventory - Training dollars per employee - Number of emerging technologies evaluated - Customer retention - Manufacturing defects - Number of new manufacturing processes under development - Customer satisfaction with speed of service - Gross margin - Operating cost ratio Required 1. Using the four BSC perspectives (learning and growth, internal processes, customer satisfaction, and financial), sort these CSFs into the appropriate perspective. 2. Create a simple strategy map for Dell