2.6. Did the Amazon's staff pick up new skills in the course of this project? What were they? 2.7. Does the application do the job it was designed to do? 2.8. In hindsight, could the development/acquisition/outsourcing activities have been done better? Is the organization's outsourcing process effective? When they outsource IT work, are the results what they expected? 2.9. What improvements could/should the organization adopt to the way it engages in information systems projects in the future (i.e. what larger lessons have been learned by you)?