27. To help ensure an effective meeting, what should be done? a. Use time wisely b. Allow participants to vent any frustrations they have about team processes or team members c. Allow participants to explore topics outside of the agenda d. Use the first minutes of the meeting to collaboratively create the meeting agenda 28. When used within a quality management system, the process approach to QA emphasizes the importance of: a. Lean manufacturing b. Identification of how customers use the outputs of organizational processes c. Transformation of inputs into outputs d. Continual improvement of processes based on objective measurement 29. What occurs during the Performing stage of Tuckman's model of team development? a. Team members disengage from the team and move on to other tasks b. Team members first meet and get to know one another and then look for commonalities, share backgrounds, and form first impressions c. Team members begin to experience feelings of trust, cohesiveness, and group unity and start to work effectively as a team d. Teams are functioning at a highly effective level; members are focused on the team goal and fully trust and rely on each other 30. The quality assurance concept of cost27