286 >> Communicate Business Concepts 1. Identify each of the following items as either hardware or software. a. monitor (screen) b. word processing program c. chips d. keyboard e. operating system program f. disk drive g. mouse h. printer 2. What are possible business activities currently performed by people that might be performed in the future using a computer system? 3. Identify whether word processing software, database software, spreadsheet software, or graphics software would be used to perform the following computer applications. CHAPTER 11 Business and Technology a. Preparing a report of new equipment pur- chased for each office of a company b. Preparing a list of employees that is sorted by ZIP code c. Creating a form letter to go to new cus- tomers of a mail-order business d. Creating a pie chart showing the portion o sales of each product e. Preparing a document listing the total sale for each geographic area of the country f. Listing the employees who have not misse a day of work in five years g. Sending a letter to each employee who has not missed a day of work in five years 4. List examples of (a) external data and (b) internal data used by most companies. 5. Who would benefit from schools that would allow students to take classes at home by computer? 6. Describe the benefits to workers, employers, and society when an organization allows some of its employees to do all or part of their work at home. 7. How has e-commerce expanded global busi- ness in countries that previously had limited economic activity? 8. How is it possible for the increased use of computers to create more jobs than are lost? 9. How might expert systems be used in the future to help people solve medical, legal, financial, and other technical problems? 10. What are potential benefits from the use of smart cards in handling everyday transactions? 11. What actions could be taken by organizations to prevent computer crime? HOT