There are two components to this week's homework.

1. Asking appropriate questions and writing effectively can help people learn a new language. In this exercise, consider how Abhey and his coworkers can use these skills to help each other.
   Review the exercise Decision Making at Work titled “Project'': The New CSR – Temporary Hire” and address the following questions. Write a minimum of one paragraph for each topic.
   • What are some things Abhey can do to complete his duties on his own more easily?
   • Do you feel that the supervisor should be informed that Abhey has not yet developed his business writing skills and that others are helping him? Explain.
   • How can his coworkers ask appropriate questions to help Abhey and his customers?
2. Next, especially in a struggling economy, the enduring value of existing customers is significant for any organization. When a company loses a customer, it does not lose just one sale, but rather a lifetime opportunity of profitability with that individual. In this assignment, you will consider how to effectively administer a customer retention strategy. Review the What Do You Think Now Project and answer each question. Write a minimum of one paragraph for each topic.

Your final submission should be 2-3 pages and should include 2 – 3 outside resources from research to support your answers. Include a cover page and your sources on a reference page, which do not toward the 2-3 pages.

For citation guidelines, please refer to the table in the APA Style section of the Tools & Resources page.

Save your document with a file name that includes your name_course code-section number_title. (For example: JaneSmith_CourseCode-12_Week4_homework.doc)