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2.Describe the following as they relate to hospitality industry: a.Professional service standards for service industry personnel. b.Expected attitudes and attributes for working with customers. c.Relevant

2.Describe the following as they relate to hospitality industry:

a.Professional service standards for service industry personnel.

b.Expected attitudes and attributes for working with customers.

c.Relevant industry schemes, accreditation schemes and the codes of conduct that are aimed at improving customer service in your industry sector.

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