2.Why are some customers challenging to one individual and not to another? 3.List and explain five characteristics of challenging customers. 4.What type of customer do you find to be the most challenging and why? 5. What are some methods of response to an angry customer who becomes verbally abusive? 6. How can you end discussions with overly talkative customers without offending them? 7. Contrast empathy and sympathy. Which is more productive? 8. Share a situation in which you gave a customer incorrect information and then corrected your mistake. Page 18 of 19 Focus 100% 5131 words 11:37 PM 11/10/19