3 (1 point) At your workplace, a major project to improve customer service processes is underway. You've been tasked with collecting data on customer complaints and identifying areas for improvement. The project team believes that by reducing customer complaints, they can enhance customer satisfaction. You gather data from various sources, including customer surveys, call center records, and online reviews. The data reveals several common themes related to complaints, such as long wait times and inconsistent service quality. What is the next step you should take to improve customer service based on this data? Question 3 options: Hold a brainstorming session with the project team to generate ideas for process improvements based on the identified themes Perform a root cause analysis to understand the underlying factors contributing to the identified issues and prioritize improvements accordingly Hire a customer service consultant to make recommendations based on the data findings Implement process changes immediately without further analysis to address the identified issues Ignore the data and continue with the current customer service processes, as they have been in place for years