$35.$

Case Study I $-$ Digital media

Harrison is a new worker at a large care home and has been asked to conduct a variety of duties using digital media in relation to an upcoming event at the home. There are currently $35$ residents at the home, ranging from the ages of sixty$-$four to ninety$-$six.

He has been asked to:

$$ jot down a social media post about an upcoming event at the care home

$$ design a newsletter about the upcoming event

$$ Send emails to the family members of the residents.

Social media post

Harrison has designed a post about the event, including all the key information, such as the date, time, and what will be taking place. He has included a picture of a resident to go alongside the post, but has not asked their permission or that of the manager. There are also a number of grammatical mistakes.

Newsletter

The newsletter has been designed in the usual template used by the home. However, there are large blank spaces on the newsletter, and the names of two residents have been used without permission.

Email

Harrison has sent an email to the designated family members of the residents, using electronic records to find their email addresses. He has sent a single email to everyone though, and has not hidden their identities in the email. Additionally, he has included the day of the event but has failed to include the time it will take place.

a$.$

Using Case Study I $-$ Digital media as an example, jot down role$-$play dialogue for the roles of Harrison and his colleague. Harrison should ask for feedback in relation to the work digital media work he has produced. The other person should suggest ways that Harrison can develop their skills and knowledge. should conduct a role play and consider ways that Harrison could improve on his work performance in terms of meeting workplace requirements. They should discuss things that he did well and where mistakes were made.

Ways of developing skills and knowledge to put forward could include:

$$ During group sessions

$$ Undertaking courses

$$ Completing factsheets

$$ Reading through notices

$$ Speaking with colleagues

$$ Studying online

$$ Shadowing others.

$36.$

You are working in a hospital ward that treats patients who have suffered brain injuries. You are struggling with managing patients who become aggressive, and also want to improve your knowledge in terms of supplying medication. Briefly outline how you would consult with your manager about options for accessing skill development opportunities. Identify at least two types of skill development options.