3. [Chapter 10] What roles do learning and education play in determining a person's ability? Which type of ability factor (i.e., cognitive, emotional, or physical) plays the largest role in learning and education?

4. [Chapter 10] Think of your experiences with people who demonstrated unusually high or low levels of emotional intelligence. How would you rate them in terms of their cognitive abilities? Do you think that emotional intelligence "bleeds over" to affect people's perceptions of cognitive ability? How emotional intelligence can be related to an employee's overall ability?