$3.$ Composing Effective Negative Messages

While it may not be possible to make the receiver happy when you deliver bad news, you can reduce bad feelings by structuring your message in a sensitive way. Most negative messages take an indirect approach, using a buffer, providing reasons, delivering the bad news with empathy, and closing pleasantly.

What buffering technique are you using if you choose to praise the receiver$$s accomplishments, organization, or efforts?

Best news

Agreement

Compliment

When are readers more open to hearing bad news?

When no one benefits

When it may benefit them or someone else

When senders make promises they may or may not be able to fulfill