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3. Employee capabilities, information system capabilities, and the companys climate for action are important factors of the: A. employee perspective. B. customer perspective. C. internal

3. Employee capabilities, information system capabilities, and the companys climate for action are important factors of the:

A. employee perspective.

B. customer perspective.

C. internal business perspective.

D. learning and growth perspective.

6. Which of the following are examples of KPIs?

A. Average customer satisfaction ratings

B. Number of repeat customers

C. Sales revenue growth

D. All of the above are examples of KPIs

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