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3. Explain how e-businesses like Google or Facebook can be used by merchants for after sale services with their customers. (10 marks) 4. Compare

3. Explain how e-businesses like Google or Facebook can be used by merchants for after sale services with

3. Explain how e-businesses like Google or Facebook can be used by merchants for after sale services with their customers. (10 marks) 4. Compare and contrast e-commerce and e-business (4 marks) 5. Explain the technologies behind e-commerce (10 marks) 6. Outline any five payment systems usable in e-commerce (10 marks) 7. How does EDI work in e- Banking? (10 marks) 8. What are the stages involved in developing an e-commerce website? (10 marks)

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3 After Sale Services in EBusinesses eg Google or Facebook 1 Customer Support Ebusinesses can use messaging features on platforms like Facebook Messenger or Google Chat to provide realtime assistance ... blur-text-image

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