3. Frontier Regional Airlines has commissioned a project to refurbish its head office. The project will require refurbishment of two floors and completion of the project has been agreed within a very tight timescale. This new facility willincorporate a restaurant, offices for 240 staff and video conferencing facilities. Frontier Regional Airlines wants to ensure that the work is carried out with the minimum disruption to its employees. The project is now underway, and the project committee has identified and highlighted that the refurbishment is not in line with the brand identity of high quality and innovation. To fit Frontier's brand, the interior design needs to incorporate innovative and high- quality concepts. Executive Management has agreed additional funds and an increased timescale for the project so that the refurbishment can meet its objectives. The project committee understands that the impact of these changes needs to be considered. There will be a number of factors that will need to be addressed to improve the chance of dellvering a successful project. The committee is also aware of the need to produce a revised plan for the project in order to incorporate the additional resources. The committee is also aware that the risk of project failure is much greater without detalled project planning and wants to incorporate Work Breakdown Structure, Project Milestones and Control Gates into the revised planning process in order to deliver greater control of the project and to enhance the chance of successful delivery of the project objectives. (a) Discuss FIVE (5) Critical Success Factors that will determine the successful completion of Frontier Regional Airlines refurbishment project. (7 marks) (b) Explain how the following project management techniques would help Frontier Regional Airlines successfully deliver the refurbishment project: (i) Work Breakdown Structure (5 marks) (ii) Tracking - Gantt Chart (5 marks) iii) Milestones