$3.$ Lauren MacNeil the manager of Mountain View Hotel has noticed that reservations have been

dropping off. She wonders why this is happening. Recently she has surveyed her guests and found

the following information: $(8$ points$)$

Reason for unsatisfying stay at hotel Frequency

Unfriendly staff $2$

Room not clean $28$

Room not ready at check$-$in $9$

No towels at pool $7$

No blanket for pull$-$out sofa $4$

Pool water too cold $3$

Breakfast of poor quality $17$

Elevator too slow or not working $19$

Took too long to register $7$

Bill incorrect $4$

Total $100$

a$)$ Based upon the Pareto analysis on the issues at Mountain View Hotel and using the $80/20$

rule which issues should they work on$?(3$ points$)$

b$)$ Create a cause and effect diagram using the $4$ M$$s: Material, Method, Manpower, Machine

to explore possible causes for the issue of the room not being clean.$(5$ points$)$