3. Ramy has received a phone call from Susan the operational manager of Caf Barbera where she asked him to deliver coffee at the exact timing. As she needs to know who many people have received their delivery and how many have a pending within their deliveries. Ramy has responded to Susan that there's an issue and he didn't make it by purpose, but the tire of his car has punctured and needs some help as the lockdown is almost to come. Susan could not hear him due to the movements of cars on the road which was in the background at Ramy's side. After Ramy tries to speak to her she responded to him that's fine, and she would replace someone else within that place and asked him to come back. Ramy was scared a bit as he didn't know what to do and he knows his management will be measuring his performance and asking for a justification during that day. I a) State and describe all key elements of the communication process which is allocated in the scenario? (2 marks) b) Identify one managerial function of management stated by Henry Fayol and Justify your answer by explaining the selected function which is in the scenario. (1.5 marks) c) In which stage the information is taken place according to Henry Mintzberg? what type of managerial roles found in the scenario? Justify your answer by explaining the selected managerial role and its group type. (1.5 marks) 3. Ramy has received a phone call from Susan the operational manager of Caf Barbera where she asked him to deliver coffee at the exact timing. As she needs to know who many people have received their delivery and how many have a pending within their deliveries. Ramy has responded to Susan that there's an issue and he didn't make it by purpose, but the tire of his car has punctured and needs some help as the lockdown is almost to come. Susan could not hear him due to the movements of cars on the road which was in the background at Ramy's side. After Ramy tries to speak to her she responded to him that's fine, and she would replace someone else within that place and asked him to come back. Ramy was scared a bit as he didn't know what to do and he knows his management will be measuring his performance and asking for a justification during that day. I a) State and describe all key elements of the communication process which is allocated in the scenario? (2 marks) b) Identify one managerial function of management stated by Henry Fayol and Justify your answer by explaining the selected function which is in the scenario. (1.5 marks) c) In which stage the information is taken place according to Henry Mintzberg? what type of managerial roles found in the scenario? Justify your answer by explaining the selected managerial role and its group type. (1.5 marks)
