3. When is a survey reliable? a. if the survey produces identical results b. if the survey produces identical results when repeated c. if the survey measures what it is supposed to measure d. none of the above 7. Saif, a tour guide in Oman, engages in intercultural conversations with his customers'. The best approach for Saif when speaking English to people who use English as second language is to: a. repeat sentences often, a little louder each time b. speak slowly and clearly c. forget about feedback; just make sure you get your message across d. use plenty of adjectives such as fantastic and fabulous 5. If you are listening mainly to understand the speaker's message, you are engaging in: a. content listening. b. critical listening. c. empathic listening. d. active listening. 6. A manager at ABC company sends more information to the employees and overuses communication technology, from different sources. The employees are not able to differentiate between information that is useful or not. Due to this, the employees' productivity reduces, and their stress employees increases. Identify the problem. a. information overload b. channel breakdown c. competing messages d. common netiquette issues