3. You are the manager of Spartan Care - a local Redi-Care facility. While this facility serves a range of clients, everyone agrees that quick service is very important (defined as the difference from the time that they arrive and are registered at the front desk until they are seen either by a nurse or a doctor). Currently, you have been receiving numerous complaints from the clients that the time spent waiting to see someone is simply too long To assess the situation, you collect the following information from a two-week period: Average process utilization: 70 percent Average processing time: 15 minutes Average arrival time: 10 minutes Processing time, standard deviation: 22.5 minutes Arrival rates, standard deviation: 20 minutes a. What is the average wait time? b. If the goal is to ensure that no patient waits for more than 40 minutes, calculate the average process utilization. [20 points]