You Joined an Educational group, which operates in 4 countries, as a CEO in the month of April 2019. The group had implemented an Integrated ERP System and went live in the month of November 2018. Also, few key members who implemented the same left in between. You as a CEO after 1 month of joining found out that the ERP system implemented is not being used at its full capacity and also there is a lot of cribbing and resistance from the users’ side. The President/MD has already invested time and money, you as a CEO have to present the updates and findings to your MD. Now answer the below questions:

a. What do you think went wrong before or during the implementation and what could be the reason it was not identified at that time? (5 Marks)

b. You as a CEO has to present a future plan to make this happen, what will be your approach and strategy plan? (5 Marks)

Answer sheet should a min of 800 word limit with Plagiarism free.