30 - Section 7 HEALTHCARE STATISTICS AND RESEARCH METHODS ASE 7-27 Determining the Percentage of Patients with Unacceptable Waiting Time You serve as the operations manager as well as HIM director at a community health clinic. Customer service indicators are tracked on an ongoing basis at your community health clinic. Currently, you are reviewing the data relative to wait times for patients to see their physicians. Use the information in Table 7-15 to calculate the average percentage of patients for the entire year who were delayed longer than an acceptable amount of waiting time. The sample size for each month's data is 100 (round to one decimal place]. TABLE 7-15 Percentage of Patients with Unacceptable Waiting Time Patients with Unacceptable Waiting Time Month Percent January 5% February 4% March 3% April 5% May 3% June 10% July 5% August 2% September 1% October 2% November 1% December 3%